Bill Kay Ford
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SERVICE DEPARTMENT

Our Location

Bill Kay Ford
14633 South Cicero Avenue
Midlothian, IL 60445

Service: 708-377-3994
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Service Hours

Monday7:00 am - 6:00 pm
Tuesday7:00 am - 6:00 pm
Wednesday7:00 am - 6:00 pm
Thursday7:00 am - 6:00 pm
Friday7:00 am - 6:00 pm
Saturday8:00 am - 4:00 pm
SundayClosed
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Meet Our Service Staff

Service Director Patrick
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708-388-3000
Service Director
Patrick "PJ" Serratore
Service Advisor Carlos  Toscano
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708-388-3000
Service Advisor
Carlos Toscano
Service Advisor Robert  Pritchard
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708-388-3000
Service Advisor
Robert Pritchard
Service Tech Dan  Sharp
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7083883000

My name is Dan Sharp. I started in the automotive industry as a tech in 1997 while in high school. I was an A.S.E. certified master tech and advance engine performance specialist by the time I was 22. I went to, and won, a national skills competition for another automotive company when I was 26. That earned me a spot on the U.S. team for a world skill Olympics. I recently joined Bill Kay Ford and hope my experience benefits the service team while I continue to grow my career.

Here at Bill Kay Ford, we value the hard work and dedication of all of our service technicians like Dan. If you are in our service department and see Dan dont be afraid to say hi!

Service Tech
Dan Sharp
Service Tech Keith  Swatek
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708-388-3000

Keith has worked in Ford Dealerships since 1990. He has been with Bill Kay Ford since 2003. In addition to being Senior master certified, Keith enjoys coming to work and working with a great service team that always puts the customer first helping customers with all of their service needs each and every day.

In his free time Keith enjoys fishing and to go away in his camper on weekends. Keith is truly a valued member of our team here at Bill Kay Ford, If you are in our service department and see keith dont be afraid to say hi!

Service Tech
Keith Swatek
Service Tech Michael  Gizewski
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7083883000

Michael Gizewski is a Great member of our Service Department here at Bill Kay Ford! Mike Specialize’s in Automatic Repair and Driveline Repairs in attention to him being Electrical Systems Certified, Gasoline Engine Repair Certified, Certified in Electrical Systems, in addition to being certified in Diesel Engine Repair.

Our family here at Bill Kay Ford truly values the hard work and dedication of all of our service technicians like Michael. If you are in our service department and see Michael dont be afraid to say hi!

Service Tech
Michael Gizewski
Service Tech Juan  Flores
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708-388-3000

Juan Flores is a Great member of our Service Department here at Bill Kay Ford! Outside of genuinely enjoying his job, Juan is certified in Gasoline Engine Repair, Electrical Systems, Climate Control, Brakes, Diesel Engine Performance, and Diesel Engine Repair. Here at Bill Kay Ford, we value the hard work and dedication of all of our service technicians like Juan. If you are in our service department and see Juan dont be afraid to say hi!

Service Tech
Juan Flores
Service Tech Cristian  Mendoza
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7083883000

Chris has been working at Bill Kay Ford for almost a year now. He started here as a porter and as time went on worked his way up to become a Lube Tech here. He has a passion for cars and loves learning new things. If you plan on stopping by our service department in the near future and see him please don’t hesitate to say hello if you see him. If you have any questions he is always here to help in any way he can!

Service Tech
Cristian Mendoza
Service Tech Roberto  Lara
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708-388-3000
Service Tech
Roberto Lara
Service Tech Anthony  Magdaleno
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708-388-3000
Service Tech
Anthony Magdaleno

Contact Information


My 1998 Expedition, as well as the 2000 Mercury Sable, had been maintained by Bill Kay Ford Service Department for many years. In looking to purchase a new vehicle in the area, it was my choice to visit Bill Kay Ford and look at the Escape or the Edge. I had a great experience with Juan Hurtado…...

- mootzie710, DEALERRATER

Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them

- amandaknor, DEALERRATER

Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them

- amandaknor, CARS

We had an emergency buy. Our other car's engine blew and we were between a rock and a hard place. Mean and John helped to get us into a New Eco Sport with a great warranty and best of all, peace of mind! A really great deal and we were out back on the road!

- Keith, DEALERRATER

If you want great service all around, Bill Kay is where you need to go. Everyones will work with you to make sure you get the best deal!

- Keith Aguina, GOOGLE

The only thing I didn’t appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to...

- jssbld12, DEALERRATER

We had an emergency buy. Our other car's engine blew and we were between a rock and a hard place. Mean and John helped to get us into a New Eco Sport with a great warranty and best of all, peace of mind! A really great deal and we were out back on the road!

- Keith, CARS

The only thing I didn't appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to...

- jssbld12, CARS

I just went in to see what kind of deal I can make without really thinking I'd buy a new truck but the deal was so good I couldn't pass it up. Couldn't be happier the sales person was great

- TIMSANDY1003, DEALERRATER

I just went in to see what kind of deal I can make without really thinking I'd buy a new truck but the deal was so good I couldn't pass it up. Couldn't be happier the sales person was great

- TIMSANDY1003, CARS

I walked in knowing what I wanted, a sales associate approached me. Looked like the smartest guy in the room. By the name of John Potter, he addressed me with the upmost respect. More than happy to get me into the car i was eager to test drive, John made the process very easy to follow as a first...

- john bozic, GOOGLE

Just bought a new 2020 Transit, the entire experience was great. Mena is knowledgeable and answered all the questions I had. Highly rate this dealership.

- jnaglak, DEALERRATER

Just bought a new 2020 Transit, the entire experience was great. Mena is knowledgeable and answered all the questions I had. Highly rate this dealership.

- jnaglak, CARS

Service tech Brian was very helpful & understanding. Problem getting thru the phones though. Did return the call and advised outcome of my service. Hopefully my problem has been resolved. did that the shop recommended to change the oil to the proper oil.

- LINDA.DURDEN, CARS

Juan and JT Provided excellent customer service. They really tried to work with me as well as provide me with the best options possible. Looking forward to purchasing a vehicle within the next year. I highly recommend Bill Kay Ford😊

- Fire Mom, CARS

Dan Wood was helpful and very knowledgeable about the vehicle that we purchased.Everyone were very nice that we talked to and the Experience was quick

- anthonyvolek, CARS

The car recommendations were spot on and the information and responsiveness to question were very good. The floor mats were not in the car and I didn't realize it until the next day, but they were quick to resolve the issue.

- Ntaate10110, CARS

Juan and JT Provided excellent customer service. They really tried to work with me as well as provide me with the best options possible. Looking forward to purchasing a vehicle within the next year. I highly recommend Bill Kay Ford😊

- Fire Mom, DEALERRATER

Service tech Brian was very helpful & understanding. Problem getting thru the phones though. Did return the call and advised outcome of my service. Hopefully my problem has been resolved. did that the shop recommended to change the oil to the proper oil.

- LINDA.DURDEN, DEALERRATER

Dan Wood was helpful and very knowledgeable about the vehicle that we purchased.Everyone were very nice that we talked to and the Experience was quick

- anthonyvolek, DEALERRATER

The car recommendations were spot on and the information and responsiveness to question were very good. The floor mats were not in the car and I didn’t realize it until the next day, but they were quick to resolve the issue.

- Ntaate10110, DEALERRATER

I was newly out of bankruptcy, revamping my life on all levels and the leasing of my F150 because of the excellent support from the salesman Daniel Wood, management and the rest of the team at Bill Kay was a God send. I thought I knew what I wanted, but Daniel knew best and I not only got what I...

- lstanciel, CARS

I was newly out of bankruptcy, revamping my life on all levels and the leasing of my F150 because of the excellent support from the salesman Daniel Wood, management and the rest of the team at Bill Kay was a God send. I thought I knew what I wanted, but Daniel knew best and I not only got what I...

- lstanciel, DEALERRATER

Our salesman was OC. He gave us the info we needed in a respectful, honest and forthright way. He was not high pressure, did not push us to make a decision with hard sell tactics and let us know he wanted us to be comfortable with whatever we decided. He represents this dealership with excellent...

- donnaarentz, DEALERRATER

Our salesman was OC. He gave us the info we needed in a respectful, honest and forthright way. He was not high pressure, did not push us to make a decision with hard sell tactics and let us know he wanted us to be comfortable with whatever we decided. He represents this dealership with excellent...

- donnaarentz, CARS

Robert in service is the best. Had me in and out good pricing good service all the way around highly recommend they will also drive you home if you need a ride.

- vette2469, CARS

Great salesmen very professional and courteous. Will definitely come back and do more business in the future. The truck i picked John explained everything I need to know.

- Jack, CARS

Great salesmen very professional and courteous. Will definitely come back and do more business in the future. The truck i picked John explained everything I need to know.

- Jack, DEALERRATER

Robert in service is the best. Had me in and out good pricing good service all the way around highly recommend they will also drive you home if you need a ride.

- vette2469, DEALERRATER

They were accommodating and willing to work with what fit within my needs and wants gave me good options for my vehicle. Willing to help

- Arobinson2109, CARS

I like the way your service operates. Attentive and professional. Keep doing what you do. Your service department runs like a Swiss watch always looking forward to come in doing business with you.

- richard.zaper, CARS

Work was completed on time just as they said. They went above and beyond the work they said needed to be done very friendly staff treated me as if I was a long time customer.

- jt3sierra, CARS

Everyone did a god job. Very professional and courteous. All that I dealt with explained every part of the sale very well. Would recommend Bill Kay ford.

- Cje3732joee, CARS

Work was completed on time just as they said. They went above and beyond the work they said needed to be done very friendly staff treated me as if I was a long time customer.

- jt3sierra, DEALERRATER

They were accommodating and willing to work with what fit within my needs and wants gave me good options for my vehicle. Willing to help

- Arobinson2109, DEALERRATER

Everyone did a god job. Very professional and courteous. All that I dealt with explained every part of the sale very well. Would recommend Bill Kay ford.

- Cje3732joee, DEALERRATER

I like the way your service operates. Attentive and professional. Keep doing what you do. Your service department runs like a Swiss watch always looking forward to come in doing business with you.

- richard.zaper, DEALERRATER

I was satisfied with this dealer. They honored the advertised price of the vehicle I purchased. The whole process was relatively quick. Internet sales team returned my texts quickly.

- Depashha, DEALERRATER

Because I like efficiency, And quality work.Because I had just got off of work so I was tired and I had came early hopping that I could get in and out . Which I did and I was not Disappointed.

- bluewellsford, DEALERRATER

I was satisfied with this dealer. They honored the advertised price of the vehicle I purchased. The whole process was relatively quick. Internet sales team returned my texts quickly.

- Depashha, CARS

Because I like efficiency, And quality work.Because I had just got off of work so I was tired and I had came early hopping that I could get in and out . Which I did and I was not Disappointed.

- bluewellsford, CARS

I Came in for an Oil Change , I Was In And Out Quickly ! The Waiting Area Was Clean Professional Staff , Fast Service & It Was A Great Experience

- FordFocus, CARS

Super happy with Bill Kay. I have been using them since I moved to the area. The service team is great. One suggestion: I did the works on my car and I would have liked to see run down on the inspection that was performed.

- regina.dotto, CARS

Super happy with Bill Kay. I have been using them since I moved to the area. The service team is great. One suggestion: I did the works on my car and I would have liked to see run down on the inspection that was performed.

- regina.dotto, DEALERRATER

I Came in for an Oil Change , I Was In And Out Quickly ! The Waiting Area Was Clean Professional Staff , Fast Service & It Was A Great Experience

- FordFocus, DEALERRATER
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