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SERVICE DEPARTMENT

Our Location

Bill Kay Ford
14633 South Cicero Avenue
Midlothian, IL 60445

Service: 708-377-3994
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Service

Our Service Department

Problem with your vehicle? Time for your next scheduled maintenance? Our well trained service staff are here to provide you with the highest levels of customer satisfaction.

Special
Spring Tire Special

Buy four select tires, get a $70 rebate by mail

Buy four select tires, get a $70 rebate by mail. Plus, get another $60 when you use the Ford Service Credit Card.* On these name brands: Goodyear, Dunlop, Michelin,® Hankook, Continental, Pirelli,® Bridgestone, Firestone, Yokohama,® Toyo,® Nitto®

*Dealer-installed retail purchases only. Limit one redemption per customer. $70 tire manufacturer rebate and $60 credit card rebate by prepaid debit card. Toyo offer valid on passenger and light truck tires only. Medium/commercial Toyo tires are excluded. Subject to credit approval. Complete purchase must be made on the Ford Service Credit Card. Offer valid 4/01/20 to 6/30/20. Submit rebate by 7/31/20 by mail-in rebate form or online at fordowner.com. Cannot be combined with any other tire manufacturer-sponsored or Ford Service Credit Card rebate/offer. Ford Service Credit Card is issued by Citibank, N.A. See Service Advisor for vehicle applications and rebate details. Expires 6/30/20.

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Special
THE WORKS® Synthetic Blend Oil Change and More*

• Tire Rotation and Pressure Check • Brake Inspection • Vehicle Checkup • Fluid Top-Off • Battery Test • Filter Check • Belts and Hoses Check

*Up to six quarts of Motorcraft® oil and Motorcraft oil filter. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for exclusions and details. Offer valid with coupon. Expires 12/31/20.

Special
HAVE YOUR BATTERY TESTED AT NO CHARGE.*

Be sure you have the starting power you need.

*Visually inspect and test battery using tester. Hybrid battery test excluded. See Service Advisor for details. Offer valid with coupon. Expires 12/31/20.

Special
MOTORCRAFT® TESTED TOUGH® PLUS BATTERIES, $99.95 MSRP*

With 84-month warranty.

*With exchange. Taxes and installation extra. Warranty includes COMPLIMENTARY towing on dealer-installed battery. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for vehicle applications and limited-warranty details. Offer valid with coupon. Expires 6/30/20.

Special
MOTORCRAFT® TESTED TOUGH® MAX BATTERIES STARTING AT $129.95 MSRP

With 100-month warranty.

*With exchange. Taxes and installation extra. Warranty includes COMPLIMENTARY towing on dealer-installed battery. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for vehicle applications and limited-warranty details. Expires 6/30/20.

Special
MOTORCRAFT® BRAKE PADS INSTALLED, $119.95 OR LESS*

*Per-axle price on pads or shoes on most vehicles. Exclusions apply. Taxes extra. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for details. Offer valid with coupon. Expires 6/30/20.

Special
MOTORCRAFT® COMPLETE BRAKE SERVICE, $199.95 OR LESS*

• Brake pads or shoes • Machining rotors or drums • Labor included

*Per-axle price on most vehicles. Exclusions apply. Taxes extra. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for details. Expires 6/30/20.

Special
MOTORCRAFT® PREMIUM CONVENTIONAL WIPER BLADES, $19.96 MSRP*

*Per pair. Taxes extra. Motorcraft® is a registered trademark of Ford Motor Company. See Service Advisor for installation, vehicle applications and details. Expires 6/30/20.

Special
FORD PARTS WARRANTY

TWO YEARS. UNLIMITED MILEAGE. INCLUDES LABOR*

Ford parts are covered for a full two years with unlimited mileage. Even limited labor costs are included.*

*See your U.S. dealership for a copy of the limited warranty. Expires 12/31/20.

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Meet Our Service Staff

Service Director Patrick
X
708-388-3000
Service Director
Patrick "PJ" Serratore
Service Advisor Carlos  Toscano
X
708-388-3000
Service Advisor
Carlos Toscano
Service Advisor Robert  Pritchard
X
708-388-3000
Service Advisor
Robert Pritchard
Service Tech Dan  Sharp
X
7083883000

My name is Dan Sharp. I started in the automotive industry as a tech in 1997 while in high school. I was an A.S.E. certified master tech and advance engine performance specialist by the time I was 22. I went to, and won, a national skills competition for another automotive company when I was 26. That earned me a spot on the U.S. team for a world skill Olympics. I recently joined Bill Kay Ford and hope my experience benefits the service team while I continue to grow my career.

Here at Bill Kay Ford, we value the hard work and dedication of all of our service technicians like Dan. If you are in our service department and see Dan dont be afraid to say hi!

Service Tech
Dan Sharp
Service Tech Keith  Swatek
X
708-388-3000

Keith has worked in Ford Dealerships since 1990. He has been with Bill Kay Ford since 2003. In addition to being Senior master certified, Keith enjoys coming to work and working with a great service team that always puts the customer first helping customers with all of their service needs each and every day.

In his free time Keith enjoys fishing and to go away in his camper on weekends. Keith is truly a valued member of our team here at Bill Kay Ford, If you are in our service department and see keith dont be afraid to say hi!

Service Tech
Keith Swatek
Service Tech Michael  Gizewski
X
7083883000

Michael Gizewski is a Great member of our Service Department here at Bill Kay Ford! Mike Specialize’s in Automatic Repair and Driveline Repairs in attention to him being Electrical Systems Certified, Gasoline Engine Repair Certified, Certified in Electrical Systems, in addition to being certified in Diesel Engine Repair.

Our family here at Bill Kay Ford truly values the hard work and dedication of all of our service technicians like Michael. If you are in our service department and see Michael dont be afraid to say hi!

Service Tech
Michael Gizewski
Service Tech Juan  Flores
X
708-388-3000

Juan Flores is a Great member of our Service Department here at Bill Kay Ford! Outside of genuinely enjoying his job, Juan is certified in Gasoline Engine Repair, Electrical Systems, Climate Control, Brakes, Diesel Engine Performance, and Diesel Engine Repair. Here at Bill Kay Ford, we value the hard work and dedication of all of our service technicians like Juan. If you are in our service department and see Juan dont be afraid to say hi!

Service Tech
Juan Flores
Service Tech Roberto  Lara
X
708-388-3000
Service Tech
Roberto Lara
Service Tech Anthony  Magdaleno
X
708-388-3000
Service Tech
Anthony Magdaleno

Contact Information


I purchased my car from this dealership and have had my car serviced there since. I have only received excellent service from this dealership from the beginning. Robert in service was a great help from the diagnosis to the completion of all work.

- monique.jimmar, DEALERRATER

I had a wonderful experience as I usually do, with the service department. Robert was very helpful and was able to inform me on what my truck needed and made recommendations.

- LUEVANOSIE, DEALERRATER

Kevin Fondren did a great job helping me purchase my vehicle. He was extremely helpful and knowledgeable. Very happy with the service and experience. If you need a vehicle - ask for Kevin.

- Billkayford1, DEALERRATER

John potter was hilarious. It was taking a while to get processed but he made it not so bad. Would reccomend only him to anyone. Took care of me when I had an issue as well

- Brian.odonnell.mchs, CARS

John potter was hilarious. It was taking a while to get processed but he made it not so bad. Would reccomend only him to anyone. Took care of me when I had an issue as well

- Brian.odonnell.mchs, DEALERRATER

Mena is fantastic, we have bought two card from Bill Kay and would not go anywhere else for future purchase. They work with you and really help your situation.

- Victoria Garcia, GOOGLE

They were helpful and would do anything to help make the sale happen. Bill Kay made the experience pretty easy. Even came down to the price I wanted to pay.

- dlamont01, CARS

They were helpful and would do anything to help make the sale happen. Bill Kay made the experience pretty easy. Even came down to the price I wanted to pay.

- dlamont01, DEALERRATER

The service was excellent and I will recommend service at Bill Kay Ford in Crestwood, IL. The staff was great during this epidemic. Thank you for everything.

- Leroy, CARS

The service was excellent and I will recommend service at Bill Kay Ford in Crestwood, IL. The staff was great during this epidemic. Thank you for everything.

- Leroy, DEALERRATER

Great people! Nice cars! Was very happy to buy a car from them Kevin was so friendly and very knowledgeable! Very friendly employees and management

- Kaylaa, CARS

Bill Kay is the best auto dealership company that I've been to. This is the second successful deal that I've been involved with. Customer service is excellent.

- John.adebolu, CARS

Bill Kay is the best auto dealership company that I’ve been to. This is the second successful deal that I’ve been involved with. Customer service is excellent.

- John.adebolu, DEALERRATER

Great people! Nice cars! Was very happy to buy a car from them Kevin was so friendly and very knowledgeable! Very friendly employees and management

- Kaylaa, DEALERRATER

Their service was great, I appreciate them taking me even though I didn't have an appointment an doing my oil change and my tires rotation in a timely manner. You're the best, my service personal at the front desk was awesome. Thanks Robert

- EBOLT.R145, CARS

The cashier was very slow and ended up putting someone else's paperwork in with mines. The Service department was professional/good thank you service

- ladybug58, CARS

Their service was great, I appreciate them taking me even though I didn’t have an appointment an doing my oil change and my tires rotation in a timely manner. You’re the best, my service personal at the front desk was awesome. Thanks Robert

- EBOLT.R145, DEALERRATER

The cashier was very slow and ended up putting someone else’s paperwork in with mines. The Service department was professional/good thank you service

- ladybug58, DEALERRATER

Still have problems with the wheel alignment. Service department did not test drive the car after service. No follow up about the service or how do I feel about the service done to the car.

- Nnafo, DEALERRATER

Still have problems with the wheel alignment. Service department did not test drive the car after service. No follow up about the service or how do I feel about the service done to the car.

- Nnafo, CARS

John was great to work with, straight forward, personable, and made the buying process easy! Worth the drive from Ohio! Excellent experience overall! Love the truck!

- kasargent70, DEALERRATER

John was great to work with, straight forward, personable, and made the buying process easy! Worth the drive from Ohio! Excellent experience overall! Love the truck!

- kasargent70, CARS

The staff is awesome from the time The door goes up to pull your car forward they greet you with a Goodmorning, Mr Robert is great 👍🏾.

- DEBSKATE, DEALERRATER

Mena Karas def. 5 stars

- Surge 773, GOOGLE

Was a good experience I haven’t bought a car in quite a while Kevin was great thanks hopefully the service center is the same haven’t had to use that yet !

- cynthia Mckinney, GOOGLE

The staff is awesome from the time The door goes up to pull your car forward they greet you with a Goodmorning, Mr Robert is great 👍🏾.

- DEBSKATE, CARS

Bien !! Se portaron ala altura , un poco complicad,o , pero bien !!! Ala hora de los financieros , es la Confucion , y la plática es un poco de presión !

- Sbocanefra, CARS

Bien !! Se portaron ala altura , un poco complicad,o , pero bien !!! Ala hora de los financieros , es la Confucion , y la plática es un poco de presión !

- Sbocanefra, DEALERRATER

In spite of the current difficulties I was able to get my vehicle in for service as promised. The work was actaully completed ahead of schedule, and there were no ":extra" surprises. I got the work done that I needed and the price was in the range promised.

- pstoutsr, DEALERRATER

In spite of the current difficulties I was able to get my vehicle in for service as promised. The work was actaully completed ahead of schedule, and there were no ":extra" surprises. I got the work done that I needed and the price was in the range promised.

- pstoutsr, CARS

Robert Pritchard did an excellent job getting my car in and out as quickly as possible even when I brought my car back in when my part came in

- KENMRYAN67, DEALERRATER

Excellent service, and short wait time. Will definitely return for any services needed. Will tell my friends as well, be safe and be well to all staff

- THORNTON-SHIRLEY, DEALERRATER

Excellent service, and short wait time. Will definitely return for any services needed. Will tell my friends as well, be safe and be well to all staff

- THORNTON-SHIRLEY, CARS

Robert Pritchard did an excellent job getting my car in and out as quickly as possible even when I brought my car back in when my part came in

- KENMRYAN67, CARS

I took my vehicle in for minor service and was treated very well even though I purchased the vehicle at another dealership out of state.

- Andre Sludge, DEALERRATER

Very good service! Done faster than promised! And a lot cheaper than I thought! The car drives like it is new! Very pleased! Will definitely bring my car here again!

- lnazar, DEALERRATER

I took my vehicle in for minor service and was treated very well even though I purchased the vehicle at another dealership out of state.

- Andre Sludge, CARS

Very good service! Done faster than promised! And a lot cheaper than I thought! The car drives like it is new! Very pleased! Will definitely bring my car here again!

- lnazar, CARS

They have been so helpful. Mena that sold me my car has always been willing to help me set up my phone and my app. I really appreciate all the help

- Janieknutilla, CARS

They have been so helpful. Mena that sold me my car has always been willing to help me set up my phone and my app. I really appreciate all the help

- Janieknutilla, DEALERRATER

Brought my car in for service. After dealing with rude people and horrible service at Hawk Ford, this place was recommended. What a fantastic experience.

- Weaver61, DEALERRATER

Brought my car in for service. After dealing with rude people and horrible service at Hawk Ford, this place was recommended. What a fantastic experience.

- Weaver61, CARS

OC always takes care of me. I will continue to buy from them because they are trustworthy and help get you into the car you want.

- BRYONWALLER, CARS
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