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Testimonials

DEALERRATER
mootzie710
Full Star Full Star Full Star Full Star Full Star
12-12-2019
My 1998 Expedition, as well as the 2000 Mercury Sable,...

My 1998 Expedition, as well as the 2000 Mercury Sable, had been maintained by Bill Kay Ford Service Department for many years. In looking to purchase a new vehicle in the area, it was my choice to visit Bill Kay Ford and look at the Escape or the Edge. I had a great experience with Juan Hurtado… he was interested in my concerns and made my "new car buying adventure" painless and easy. Also dealt with Mark in Financing....I was very pleased with his patience dealing with my many questions! I returned to the Dealership 2 days later to ask questions about all the "icons" in front of me, and Juan was more than kind to help me with my list of inquiries!

DEALERRATER
amandaknor
Full Star Full Star Full Star Full Star Full Star
12-10-2019
Best service team

Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them

CARS
amandaknor
Full Star Full Star Full Star Full Star Full Star
12-10-2019
Best service team

Always incredibly personable, professional and polite. Took longer than expected but I Know they're doing a great job so worth the wait. There are very few places I trust to work on my vehicles, and these guys are definitely 1 of them

DEALERRATER
Keith
Full Star Full Star Full Star Full Star Full Star
12-9-2019
One great deal!

We had an emergency buy. Our other car's engine blew and we were between a rock and a hard place. Mean and John helped to get us into a New Eco Sport with a great warranty and best of all, peace of mind! A really great deal and we were out back on the road!

GOOGLE
Keith Aguina
Full Star Full Star Full Star Full Star Full Star
12-9-2019
Keith Aguina

If you want great service all around, Bill Kay is where you need to go. Everyones will work with you to make sure you get the best deal!

DEALERRATER
jssbld12
Full Star Full Star Full Star Full Star Empty Star
12-9-2019
Customer Service With Carlos Toscano

The only thing I didn’t appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to mention, I had an appointment. And had he been fair about the order in which we arrived, he would have known. That was very rude and distasteful and if I wasn’t pressed for time I would have walked right out!!!! Once he took care of her FIRST, he then realized I had an appointment and made sure I was serviced as quickly as possible. Customer service skills need to be improved and employees should keep things professional instead of fraternizing with significant others a while on the clock.

CARS
Keith
Full Star Full Star Full Star Full Star Full Star
12-9-2019
One great deal!

We had an emergency buy. Our other car's engine blew and we were between a rock and a hard place. Mean and John helped to get us into a New Eco Sport with a great warranty and best of all, peace of mind! A really great deal and we were out back on the road!

CARS
jssbld12
Full Star Full Star Full Star Full Star Empty Star
12-9-2019
Customer Service With Carlos Toscano

The only thing I didn't appreciate was when, I walked into the office to tell Carlos what service I was there for, a young lady then walked in after me and Carlos basically dismissed me to take her keys and the coffee that she brought him (although I clearly walked in the door FIRST), not to mention, I had an appointment. And had he been fair about the order in which we arrived, he would have known. That was very rude and distasteful and if I wasn't pressed for time I would have walked right out!!!! Once he took care of her FIRST, he then realized I had an appointment and made sure I was serviced as quickly as possible. Customer service skills need to be improved and employees should keep things professional instead of fraternizing with significant others a while on the clock.

DEALERRATER
TIMSANDY1003
Full Star Full Star Full Star Full Star Full Star
12-8-2019
Great deal and experience

I just went in to see what kind of deal I can make without really thinking I'd buy a new truck but the deal was so good I couldn't pass it up. Couldn't be happier the sales person was great

CARS
TIMSANDY1003
Full Star Full Star Full Star Full Star Full Star
12-8-2019
Great deal and experience

I just went in to see what kind of deal I can make without really thinking I'd buy a new truck but the deal was so good I couldn't pass it up. Couldn't be happier the sales person was great

GOOGLE
john bozic
Full Star Full Star Full Star Full Star Full Star
12-7-2019
john bozic

I walked in knowing what I wanted, a sales associate approached me. Looked like the smartest guy in the room. By the name of John Potter, he addressed me with the upmost respect. More than happy to get me into the car i was eager to test drive, John made the process very easy to follow as a first time buyer. From test drive to finance office, this was a smooth and easy experience. From stepping in to keys in hand, The Bill Kay family makes buying a car fun. Thanks again JP, the classic salesmen pitch is few and far between, but at Bill Kay Ford...its alive and each time I will buy a car from here on out, from Bill Kay Ford, I'll feel as though, I have arrived.

DEALERRATER
jnaglak
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Just bought a new 2020 Transit, the entire experience was...

Just bought a new 2020 Transit, the entire experience was great. Mena is knowledgeable and answered all the questions I had. Highly rate this dealership.

CARS
jnaglak
Full Star Full Star Full Star Full Star Full Star
12-7-2019
Just bought a new 2020 Transit, the entire experience was...

Just bought a new 2020 Transit, the entire experience was great. Mena is knowledgeable and answered all the questions I had. Highly rate this dealership.

CARS
LINDA.DURDEN
Full Star Full Star Full Star Full Star Empty Star
12-5-2019
Brian was very nice & caring. phone system a problem

Service tech Brian was very helpful & understanding. Problem getting thru the phones though. Did return the call and advised outcome of my service. Hopefully my problem has been resolved. did that the shop recommended to change the oil to the proper oil.

CARS
Fire Mom
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Great

Juan and JT Provided excellent customer service. They really tried to work with me as well as provide me with the best options possible. Looking forward to purchasing a vehicle within the next year. I highly recommend Bill Kay Ford😊

CARS
anthonyvolek
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Dan Wood was helpful and very knowledgeable about the...

Dan Wood was helpful and very knowledgeable about the vehicle that we purchased.Everyone were very nice that we talked to and the Experience was quick

CARS
Ntaate10110
Full Star Full Star Full Star Full Star Empty Star
12-5-2019
Good Experience

The car recommendations were spot on and the information and responsiveness to question were very good. The floor mats were not in the car and I didn't realize it until the next day, but they were quick to resolve the issue.

DEALERRATER
Fire Mom
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Great

Juan and JT Provided excellent customer service. They really tried to work with me as well as provide me with the best options possible. Looking forward to purchasing a vehicle within the next year. I highly recommend Bill Kay Ford😊

DEALERRATER
LINDA.DURDEN
Full Star Full Star Full Star Full Star Empty Star
12-5-2019
Brian was very nice & caring. phone system a problem

Service tech Brian was very helpful & understanding. Problem getting thru the phones though. Did return the call and advised outcome of my service. Hopefully my problem has been resolved. did that the shop recommended to change the oil to the proper oil.

DEALERRATER
anthonyvolek
Full Star Full Star Full Star Full Star Full Star
12-5-2019
Dan Wood was helpful and very knowledgeable about the...

Dan Wood was helpful and very knowledgeable about the vehicle that we purchased.Everyone were very nice that we talked to and the Experience was quick

DEALERRATER
Ntaate10110
Full Star Full Star Full Star Full Star Empty Star
12-5-2019
Good Experience

The car recommendations were spot on and the information and responsiveness to question were very good. The floor mats were not in the car and I didn’t realize it until the next day, but they were quick to resolve the issue.

CARS
lstanciel
Full Star Full Star Full Star Full Star Full Star
12-4-2019
Excellent

I was newly out of bankruptcy, revamping my life on all levels and the leasing of my F150 because of the excellent support from the salesman Daniel Wood, management and the rest of the team at Bill Kay was a God send. I thought I knew what I wanted, but Daniel knew best and I not only got what I wanted, I received beyond..I have no regrets, no recommendation of improvement to share - my experience was what I would hope for anyone wanting a team that works with you to give you the best service. I have the perfect truck from a top company with the "baddest team"...can't beat that !

DEALERRATER
lstanciel
Full Star Full Star Full Star Full Star Full Star
12-4-2019
Excellent

I was newly out of bankruptcy, revamping my life on all levels and the leasing of my F150 because of the excellent support from the salesman Daniel Wood, management and the rest of the team at Bill Kay was a God send. I thought I knew what I wanted, but Daniel knew best and I not only got what I wanted, I received beyond..I have no regrets, no recommendation of improvement to share - my experience was what I would hope for anyone wanting a team that works with you to give you the best service. I have the perfect truck from a top company with the "baddest team"...can't beat that !

DEALERRATER
donnaarentz
Full Star Full Star Full Star Full Star Full Star
12-1-2019
New car purchase

Our salesman was OC. He gave us the info we needed in a respectful, honest and forthright way. He was not high pressure, did not push us to make a decision with hard sell tactics and let us know he wanted us to be comfortable with whatever we decided. He represents this dealership with excellent customer service .

CARS
donnaarentz
Full Star Full Star Full Star Full Star Full Star
12-1-2019
New car purchase

Our salesman was OC. He gave us the info we needed in a respectful, honest and forthright way. He was not high pressure, did not push us to make a decision with hard sell tactics and let us know he wanted us to be comfortable with whatever we decided. He represents this dealership with excellent customer service .

CARS
vette2469
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Good people to do business with

Robert in service is the best. Had me in and out good pricing good service all the way around highly recommend they will also drive you home if you need a ride.

CARS
Jack
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Great team to work with

Great salesmen very professional and courteous. Will definitely come back and do more business in the future. The truck i picked John explained everything I need to know.

DEALERRATER
Jack
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Great team to work with

Great salesmen very professional and courteous. Will definitely come back and do more business in the future. The truck i picked John explained everything I need to know.

DEALERRATER
vette2469
Full Star Full Star Full Star Full Star Full Star
11-28-2019
Good people to do business with

Robert in service is the best. Had me in and out good pricing good service all the way around highly recommend they will also drive you home if you need a ride.

CARS
Arobinson2109
Full Star Full Star Full Star Full Star Full Star
11-27-2019
Costumer centered and very helpful

They were accommodating and willing to work with what fit within my needs and wants gave me good options for my vehicle. Willing to help

CARS
richard.zaper
Full Star Full Star Full Star Full Star Full Star
11-27-2019
My review

I like the way your service operates. Attentive and professional. Keep doing what you do. Your service department runs like a Swiss watch always looking forward to come in doing business with you.

CARS
jt3sierra
Full Star Full Star Full Star Full Star Empty Star
11-27-2019
Great service and done on time

Work was completed on time just as they said. They went above and beyond the work they said needed to be done very friendly staff treated me as if I was a long time customer.

CARS
Cje3732joee
Full Star Full Star Full Star Full Star Full Star
11-27-2019
Good job

Everyone did a god job. Very professional and courteous. All that I dealt with explained every part of the sale very well. Would recommend Bill Kay ford.

DEALERRATER
jt3sierra
Full Star Full Star Full Star Full Star Empty Star
11-27-2019
Great service and done on time

Work was completed on time just as they said. They went above and beyond the work they said needed to be done very friendly staff treated me as if I was a long time customer.

DEALERRATER
Arobinson2109
Full Star Full Star Full Star Full Star Full Star
11-27-2019
Costumer centered and very helpful

They were accommodating and willing to work with what fit within my needs and wants gave me good options for my vehicle. Willing to help

DEALERRATER
Cje3732joee
Full Star Full Star Full Star Full Star Full Star
11-27-2019
Good job

Everyone did a god job. Very professional and courteous. All that I dealt with explained every part of the sale very well. Would recommend Bill Kay ford.

DEALERRATER
richard.zaper
Full Star Full Star Full Star Full Star Full Star
11-27-2019
My review

I like the way your service operates. Attentive and professional. Keep doing what you do. Your service department runs like a Swiss watch always looking forward to come in doing business with you.

DEALERRATER
Depashha
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Overall good experience

I was satisfied with this dealer. They honored the advertised price of the vehicle I purchased. The whole process was relatively quick. Internet sales team returned my texts quickly.

DEALERRATER
bluewellsford
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Got me and got me out

Because I like efficiency, And quality work.Because I had just got off of work so I was tired and I had came early hopping that I could get in and out . Which I did and I was not Disappointed.

CARS
Depashha
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Overall good experience

I was satisfied with this dealer. They honored the advertised price of the vehicle I purchased. The whole process was relatively quick. Internet sales team returned my texts quickly.

CARS
bluewellsford
Full Star Full Star Full Star Full Star Full Star
11-26-2019
Got me and got me out

Because I like efficiency, And quality work.Because I had just got off of work so I was tired and I had came early hopping that I could get in and out . Which I did and I was not Disappointed.

CARS
FordFocus
Full Star Full Star Full Star Full Star Full Star
11-25-2019
Love This Service Center

I Came in for an Oil Change , I Was In And Out Quickly ! The Waiting Area Was Clean Professional Staff , Fast Service & It Was A Great Experience

CARS
regina.dotto
Full Star Full Star Full Star Full Star Full Star
11-25-2019
General Maintenance

Super happy with Bill Kay. I have been using them since I moved to the area. The service team is great. One suggestion: I did the works on my car and I would have liked to see run down on the inspection that was performed.

DEALERRATER
regina.dotto
Full Star Full Star Full Star Full Star Full Star
11-25-2019
General Maintenance

Super happy with Bill Kay. I have been using them since I moved to the area. The service team is great. One suggestion: I did the works on my car and I would have liked to see run down on the inspection that was performed.

DEALERRATER
FordFocus
Full Star Full Star Full Star Full Star Full Star
11-25-2019
Love This Service Center

I Came in for an Oil Change , I Was In And Out Quickly ! The Waiting Area Was Clean Professional Staff , Fast Service & It Was A Great Experience