Testimonials

I gave this rating because of the service and the quality of the work that they did and they were very helpful and very professional.

They were very nice. Our car was totaled & we had to return the rental. We hadn't gotten the money from the insurance yet so they had us sign a promissary note. Because of our good credit they let us take the car home. I was very mpressed. I just wish they would have put gas in or gave us some free oil change. They don't seem to give anything extra for buying a used car. I'm a little disappointed in that! Not everyone can afford brand new. Overall I was happy.

They were very nice. Our car was totaled & we had to return the rental. We hadn’t gotten the money from the insurance yet so they had us sign a promissary note. Because of our good credit they let us take the car home. I was very mpressed. I just wish they would have put gas in or gave us some free oil change. They don’t seem to give anything extra for buying a used car. I’m a little disappointed in that! Not everyone can afford brand new. Overall I was happy.

Mena was friendly with excellent customer service. I knew with my not so great credit the likelihood of leaving the dealership with the car of my choice was slim. However, Mena tirelessly worked to get me an incredible deal on the car of my choice. With his genuine spirit and honest demeanor I most certainly will recommend his services. He's the absolute best.

Mena was friendly with excellent customer service. I knew with my not so great credit the likelihood of leaving the dealership with the car of my choice was slim. However, Mena tirelessly worked to get me an incredible deal on the car of my choice. With his genuine spirit and honest demeanor I most certainly will recommend his services. He’s the absolute best.

Bill Kay Ford provided excellent customer service. They found the problem with my car, quoted me the price and estimated time it would be done. Everyone was friendly and very accommodating. Shuttle service was provided for me. Victoria was the best! Very nice experience

Bill Kay Ford provided excellent customer service. They found the problem with my car, quoted me the price and estimated time it would be done. Everyone was friendly and very accommodating. Shuttle service was provided for me. Victoria was the best! Very nice experience

Problem solved as promised. Charles Dudzik explained the steps involved in solving the problem and basically insured me the problem could be solved by following the steps he laid out. I will always ask for Charles when i need major service.

I need to speak to someone about my concerns about my truck after purchasing my truck. I did not receive what the salesman agreed to and their are some things missing on the truck that wasn't specifically specified to me at the time of purchase... I gave that salesman a $20,000 cashier's check Im trying to stay calm until I figure this out. I need someone to contact me immediately...and yes I spoke to the salesman Mark Burklow about it....when I first came to speak with him after something under the hood exploded...he saw me and left...REALLY! PLEASE HELP! Otherwise I'm going to have rethink *I spent 6 visits to get the luggage rack fixed that kept popping up.. the tires are bald... *At the time of purchase the truck had 2500 miles on it...these tires shouldn't be bald *However...I requested new tires and a new tire spare (no donut). I had to come back 2 times for the tire losing air...The service department says it was a nail...when it was shown to me ..it looked like it was embedded in the tire and had been there for quite a while. *The front tire is missing the tire air cap. *The truck is missing the driver's door lock *The radio has no bass The service department is wonderful..speedy..and professional..I have no problems with them.

Problem solved as promised. Charles Dudzik explained the steps involved in solving the problem and basically insured me the problem could be solved by following the steps he laid out. I will always ask for Charles when i need major service.

I need to speak to someone about my concerns about my truck after purchasing my truck. I did not receive what the salesman agreed to and their are some things missing on the truck that wasn't specifically specified to me at the time of purchase... I gave that salesman a $20,000 cashier's check Im trying to stay calm until I figure this out. I need someone to contact me immediately...and yes I spoke to the salesman Mark Burklow about it....when I first came to speak with him after something under the hood exploded...he saw me and left...REALLY! PLEASE HELP! Otherwise I'm going to have rethink *I spent 6 visits to get the luggage rack fixed that kept popping up.. the tires are bald... *At the time of purchase the truck had 2500 miles on it...these tires shouldn't be bald *However...I requested new tires and a new tire spare (no donut). I had to come back 2 times for the tire losing air...The service department says it was a nail...when it was shown to me ..it looked like it was embedded in the tire and had been there for quite a while. *The front tire is missing the tire air cap. *The truck is missing the driver's door lock *The radio has no bass The service department is wonderful..speedy..and professional..I have no problems with them.

The building is always clean and inviting. All of the sales reps smile and say hello. Mr. Glover makes sure that you're comfortable and always let you know how much longer you'll have to wait.

service was great fast and consistent I was treated with respect as a woman having service done on her vehicle everything was explained to me as to move it forward what my vehicle will need

The building is always clean and inviting. All of the sales reps smile and say hello. Mr. Glover makes sure that you’re comfortable and always let you know how much longer you’ll have to wait.

service was great fast and consistent I was treated with respect as a woman having service done on her vehicle everything was explained to me as to move it forward what my vehicle will need

I brought my vehicle in for a oil change, the gentlemen in the service department was very nice. He took the time to explain to me what was included with the oil change, and told me how long the wait would be. I waited for a little while, which is to be expected for a saturday. I liked the fact that I got in and out, that really means alot to me.

I'm always very happy with service at Kay Ford Service. Always very professional always done in a timely fashion. And the people very friendly. I always like the service and Kate Ford

Great service. I had a coupon you get the work done, I was happy with the price. I will be going there again. I highly recommend.

Great service. I had a coupon you get the work done, I was happy with the price. I will be going there again. I highly recommend.

I’m always very happy with service at Kay Ford Service. Always very professional always done in a timely fashion. And the people very friendly. I always like the service and Kate Ford

I brought my vehicle in for a oil change, the gentlemen in the service department was very nice. He took the time to explain to me what was included with the oil change, and told me how long the wait would be. I waited for a little while, which is to be expected for a saturday. I liked the fact that I got in and out, that really means alot to me.

Bill Kay Ford Midlothian is one of the most helpful customer service people friendly and business professional establishments I've ever had the plessure of doing business with.

Shopped for a ford Escape on line, Mr Karas welcomed and seated me with a smile, between him and his manager I got the price I went in with and I left satisfied, thank you.

Robert is the best!! Friendly courteous and had car ready before promised . Bought at Hawk Ford but they suck! Robert was very honest and helpful!

Shopped for a ford Escape on line, Mr Karas welcomed and seated me with a smile, between him and his manager I got the price I went in with and I left satisfied, thank you.

Bill Kay Ford Midlothian is one of the most helpful customer service people friendly and business professional establishments I've ever had the plessure of doing business with.

Robert is the best!! Friendly courteous and had car ready before promised . Bought at Hawk Ford but they suck! Robert was very honest and helpful!

Bill Kay has a great team at their service desk. I appreciate the dealership's honesty. Also had pretty quick turn around. Thanks Carlos for keeping me up to date on everything. I appreciate all your effort

Bill Kay has a great team at their service desk. I appreciate the dealership's honesty. Also had pretty quick turn around. Thanks Carlos for keeping me up to date on everything. I appreciate all your effort

I came in for a recall on my 2016 Explorer. When I arrived the rep explained it would be a 5 hour wait. I was finished in 2 (I stayed because the person who I made the appointment with said it should take about 2-3)

excellent service received at Bill Kay Ford Service Department on the date that I brought in my car for service. Usually is a good experience so I was not disappointed this time either.

service rep was very polite and work was done in a quick, efficient manner. office and shop were clean and everyone was professional. quick and easy check out at the cashier as well

service rep was very polite and work was done in a quick, efficient manner. office and shop were clean and everyone was professional. quick and easy check out at the cashier as well

I came in for a recall on my 2016 Explorer. When I arrived the rep explained it would be a 5 hour wait. I was finished in 2 (I stayed because the person who I made the appointment with said it should take about 2-3)

excellent service received at Bill Kay Ford Service Department on the date that I brought in my car for service. Usually is a good experience so I was not disappointed this time either.

I walked in 15 minutes before closing time on a Saturday and ended up buying a car. No one acted the least bit annoyed. From the salesman to the finance and loan guy, everyone was super nice. It was a relaxing , no pressure experience.

Victoria was terrific. Knowledgeable, quick and polite. Good updates on progress and got me out quickly. Good addition to the team. Should have her promoted.

My oil change took roughly around 40 minutes. They told me what I needed, and I was on my way. I needed two new tires.

Pleased with the service and the time it took for pickup Thanks Robert for getting everything done and communicating with me. Issue was resolved 1st time and I'm happy.

Bill kay ford was very friendly and did a great job on my explorer that had a recall on it. They got me in right away and finished on time.

Thank you for the personalized service and quick return of my vehicle . All our questions were answered and we were alerted to potential issues that may occur in the future as well as needed maintenance.

My oil change took roughly around 40 minutes. They told me what I needed, and I was on my way. I needed two new tires.

Pleased with the service and the time it took for pickup Thanks Robert for getting everything done and communicating with me. Issue was resolved 1st time and I’m happy.

Thank you for the personalized service and quick return of my vehicle . All our questions were answered and we were alerted to potential issues that may occur in the future as well as needed maintenance.

Victoria was terrific. Knowledgeable, quick and polite. Good updates on progress and got me out quickly. Good addition to the team. Should have her promoted.

Bill kay ford was very friendly and did a great job on my explorer that had a recall on it. They got me in right away and finished on time.